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CSU San Bernardino Police Department Survey

Total Surveys Generated:
809
Completed Surveys:
54
(6.7%)
Surveys In Progress:
0
(0.0%)
Surveys Not Started:
755
(93.3%)
 

Do you live...

On Campus
 
 
13
(24%)
Off Campus
 
 
38
(70%)
No Answer
 
 
3
(6%)
 

Are you ...

Student/Staff/Faculty
 
 
27
(50%)
Non-Affiliated
 
 
3
(6%)
No Answer
 
 
24
(44%)
 

What type of crime did you report to us?

Property Crime
 
 
40
(74%)
Crimes Against Person
 
 
8
(15%)
Unsure
 
 
6
(11%)
 

Call Taker (911 Operator or non-emergency)

Was your call answered in a timely manner?

Yes
 
 
47
(87%)
No
 
 
1
(2%)
No Answer
 
 
6
(11%)
 

Were you treated courteously?

Yes
 
 
46
(85%)
No
 
 
2
(4%)
No Answer
 
 
6
(11%)
 

Were your questions answered effectively?

Yes
 
 
45
(83%)
No
 
 
3
(6%)
No Answer
 
 
6
(11%)
 

Were your expectations met?

Yes
 
 
43
(80%)
No
 
 
3
(6%)
No Answer
 
 
8
(15%)
 

Was the call taker helpful?

Yes
 
 
45
(83%)
No
 
 
3
(6%)
No Answer
 
 
6
(11%)
 

Overall, were you satisfied with call taker services?

Yes
 
 
45
(83%)
No
 
 
3
(6%)
No Answer
 
 
6
(11%)
 

Responding Uniformed Officer(s)

Were you treated courteously by the Officer(s)?

Yes
 
 
51
(94%)
No
 
 
2
(4%)
No Answer
 
 
1
(2%)
 

Did the Officer(s) arrive in a timely manner?

Yes
 
 
50
(93%)
No
 
 
2
(4%)
No Answer
 
 
2
(4%)
 

Did the Officer(s) show concern for you and your situation?

Yes
 
 
49
(91%)
No
 
 
4
(7%)
No Answer
 
 
1
(2%)
 

Did the Officer listen to you and gather relevant information?

Yes
 
 
52
(96%)
No
 
 
1
(2%)
No Answer
 
 
1
(2%)
 

Did the Officer(s) provide adequate information (verbal/
written) on rights/ services for crime victims?

Yes
 
 
49
(91%)
No
 
 
4
(7%)
No Answer
 
 
1
(2%)
 

Did the Officers speak with witnesses, neighbors or other concerned parties?

Yes
 
 
22
(41%)
No
 
 
25
(46%)
No Answer
 
 
7
(13%)
 

Did the Officer(s) adequately explain to you what will happen next?

Yes
 
 
50
(93%)
No
 
 
3
(6%)
No Answer
 
 
1
(2%)
 

Were your questions answered effectively?

Yes
 
 
48
(89%)
No
 
 
4
(7%)
No Answer
 
 
2
(4%)
 

Overall, were you satisfied with the service of the responding Officer(s)?

Yes
 
 
48
(89%)
No
 
 
4
(7%)
No Answer
 
 
2
(4%)
 

Did the officer give you the crime report number?

Yes
 
 
47
(87%)
No
 
 
4
(7%)
No Answer
 
 
3
(6%)
 

Was there anything you felt the officer(s) could or should have done, but did not?

Yes
 
 
15
(28%)
No
 
 
38
(70%)
No Answer
 
 
1
(2%)
 

Follow up / Investigation

Did your case require follow-up investigation?

Yes
 
 
18
(33%)
No
 
 
30
(56%)
No Answer
 
 
6
(11%)
 

Has a representative of the Police Department re-contacted you in reference to your case?

Yes
 
 
18
(33%)
No
 
 
33
(61%)
No Answer
 
 
3
(6%)
 

Were you treated courteously by the investigator?

Yes
 
 
17
(31%)
No
 
 
2
(4%)
No Answer
 
 
35
(65%)
 

Did the investigator show concern for you and your situation?

Yes
 
 
16
(30%)
No
 
 
2
(4%)
No Answer
 
 
36
(67%)
 

Were you given adequate information (verbal/ written) on rights/services for crime victims?

Yes
 
 
16
(30%)
No
 
 
2
(4%)
No Answer
 
 
36
(67%)
 

Were your questions answered effectively?

Yes
 
 
14
(26%)
No
 
 
4
(7%)
No Answer
 
 
36
(67%)
 

Did the investigator adequately explain to you what will happen next?

Yes
 
 
16
(30%)
No
 
 
2
(4%)
No Answer
 
 
36
(67%)
 

Was there anything you felt the investigator could or should have done, but did not?

Yes
 
 
7
(13%)
No
 
 
10
(19%)
No Answer
 
 
37
(69%)
 

Victim Information / Services

Did you utilize victim resources as provided by CSU San Bernardino personnel?

Yes
 
 
8
(15%)
No
 
 
38
(70%)
No Answer
 
 
8
(15%)
 

If you did use victim resources, were you satisfied with the services provided?

Yes
 
 
7
(13%)
No
 
 
4
(7%)
No Answer
 
 
43
(80%)
 

DEMOGRAPHIC INFORMATION (OPTIONAL):

Gender

Male
 
 
19
(35%)
Female
 
 
33
(61%)
No Answer
 
 
2
(4%)
 

Age

18 - 30
 
 
40
(74%)
31 - 40
 
 
3
(6%)
41 - 55
 
 
3
(6%)
Over 56
 
 
5
(9%)
No Answer
 
 
3
(6%)
 

Household Income

Under $20,000
 
 
23
(43%)
$20,000 - $39,999
 
 
8
(15%)
$40,000 - $59,999
 
 
4
(7%)
$60,000 - $79,000
 
 
5
(9%)
$80,000 - $99,999
 
 
1
(2%)
Over $100,000
 
 
8
(15%)
No Answer
 
 
5
(9%)
 

Race

Asian
 
 
4
(7%)
Black / African American
 
 
10
(19%)
White
 
 
22
(41%)
Hispanic / Latino
 
 
14
(26%)
Other Race
 
 
1
(2%)
No Answer
 
 
3
(6%)
 

California State University, San Bernardino
5500 University Parkway, San Bernardino CA 92407-2318
909-537-5165
Updated: April 27th, 2011      Email Webmaster